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Webcast

The NEW AIAM 310 Negotiating Conflict


Total Credits: 2 including 2 CE Credit

Average Rating:
   111
Categories:
AIAM Training
Faculty:
Jeff Odom
Duration:
2 Hours
License:
Product Setting: Expires 30 day(s) after program date.

Dates


Description

AIAM 310 examines how to successfully handle conflict by understanding the different types of conflict. Topics include working with difficult people, solution strategies for conflict, and using positive language. 

Outline

  1. Housekeeping
  2. Unauthorized Entities
  3. Attendance
  4. Introduction
    1. Why should we solve conflict?
      1. Creates confusion
        1. Take sides
        2. Confidence level erodes
      1. Creates confusion
        1. Productivity suffers
        2. Increases tension
  5. Two Types of Conflict
    1. Substantive Conflict
      1. Disagreements
      2. Substance of issues
      3. Example
    1. Personalized Conflict
      1. Emotional
      2. Personalities collide
      3. Example
  6. Solution Strategies
    1. Identification
    2. Move the conflict to substantive issues
    3. Work to prevent personalization

Hour 2

  1. Dealing with Difficult People
    1. Not personal
    2. Ask the person what they want
    3. Listen
      1. Empty you mind
      2. Understand the context
      3. Don’t get distracted
      4. Use follow trails
      5. Use body language
      6. Ask questions
      7. Take notes
      8. Confirm your understanding
      9. Let the person finish talking
      10. Don’t judge too quickly
  2. Use Positive Language
    1. Negative language pattern
    2. Accusatory
  3. Conflict with the Boss
    1. Disagree, but don’t be disagreeable
    2. Don’t make it personal
    3. Be clear about what you disagree about
    4. Offer alternatives
    5. Take things private
    6. Seek to understand
    7. No one likes yes people
    8. Disagree and commit
  4. Effective Communication
    1. Appropriate skills and understanding
    2. Supportive climate or culture
    3. Effort
  5. Conflict Communication Exercise
    1. Different Styles of Communication
    2. Competitor
    3. Collaborator
    4. Accommodating
    5. Compromiser
    6. Avoider
  6. Conclusion
    1. Attendance
    2. CE Affidavit

Course Materials

Faculty

Jeff Odom's Profile

Jeff Odom Related Seminars and Products

Education Instructor & Insurance Analyst

Florida Association of Insurance Agents


Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.


Dates

Wed, Apr 03, 2024 - 08:00am to 09:54am CDT
Thu, Apr 18, 2024 - 10:00am to 11:54am CDT
Fri, May 10, 2024 - 12:00pm to 01:54pm CDT
Wed, May 22, 2024 - 02:00pm to 03:54pm CDT
Thu, Jun 06, 2024 - 08:00am to 09:54am CDT
Tue, Jun 18, 2024 - 10:00am to 11:54am CDT
Fri, Jul 05, 2024 - 12:00pm to 01:54pm CDT
Tue, Jul 23, 2024 - 02:00pm to 03:54pm CDT
Mon, Aug 12, 2024 - 08:00am to 09:54am CDT
Thu, Aug 22, 2024 - 10:00am to 11:54am CDT
Thu, Sep 12, 2024 - 12:00pm to 01:54pm CDT
Wed, Sep 25, 2024 - 02:00pm to 03:54pm CDT
Wed, Oct 02, 2024 - 08:00am to 09:54am CDT
Thu, Oct 17, 2024 - 10:00am to 11:54am CDT
Tue, Nov 12, 2024 - 12:00pm to 01:54pm CST
Fri, Nov 22, 2024 - 02:00pm to 03:54pm CST
Wed, Dec 04, 2024 - 08:00am to 09:54am CST
Tue, Dec 17, 2024 - 10:00am to 11:54am CST

State Specific Details

State Approval Information Details KS - This course is approved for 2 hours of credit - #6000114203

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Total Reviews: 111