Customer Service - Part 2
Total Credits: 2 including 2 CE Credit
- Average Rating:
- 4.5
- Category:
- AIAM Training | Professional Development | Professional Development - Agency Management
- Faculty:
- Jeff Odom
- Duration:
- 2 hrs
- License:
- Access for 30 day(s) after program date.
Audience: Professional/Personal Development
Description
The second of two parts, this class reviews ways to recognize long-term customers, developing a customer service guarantee, five ways to establish common ground with customers and how to deal with angry clients. Quality customer service is the key to retaining our clients and this two-hour webcast explores why service matters most and why it is never enough. (While a part of the AIAM designation course work, any agency staff member may attend this two-hour webcast.)
Course Materials
| Course Materials | Available after Purchase | ||
| PLEASE READ - IMPORTANT CE INFORMATION AND STATE REQUIRED FORMS (ABEN) (0.59 MB) | Available after Purchase |
Faculty
Jeff Odom Related seminars and products: 22
Education Instructor & Insurance Analyst
Florida Association of Insurance Agents
Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.
Dates
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Mon, Nov 16, 2020 - 08:00am to 09:43am CST
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Mon, Dec 21, 2020 - 08:00am to 09:43am CST
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State Specific Details
State Approval Information DetailsThis course is approved in NJ - Course#88895943
KS - This course is approved for 2 hrs CE - Course # 989094 Gen-2 - Note - KAIA will file your earned CE electronically within 10 business day after course completions
Reviews
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Overall: 4.5
Total Reviews: 34
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