Customer Service - Part 1
Total Credits: 2 including 2 CE Credit
- Average Rating:
- 48
- Categories:
- AIAM Training | Professional Development | Professional Development - Agency Management
- Faculty:
- Jeff Odom
- Duration:
- 2 hrs
- License:
Audience: Professional/Personal Development
Description
The first of two parts, this two-hour webcast explores why service matters most and why it is never enough. The class analyzes the different types of buyers and what customers want. Quick service and personal attention are key, and class discussion focuses on specific issues. (While a part of the AIAM designation course work, any agency staff member may attend this two-hour webcast.)
Course Materials
| Course Materials | Available after Purchase | ||
| PLEASE READ - IMPORTANT CE INFORMATION AND STATE REQUIRED FORMS (ABEN) (0.59 MB) | Available after Purchase | ||
Faculty
Jeff Odom Related Seminars and Products
Education Instructor & Insurance Analyst
Florida Association of Insurance Agents
Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.
State Specific Details
State Approval Information DetailsKS - This course is approved for 2 hrs CE - Course # 989093 Gen-2 - Note - KAIA will file your earned CE electronically within 10 business day after course completions
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