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Webcast

Customer Service - Part 1


Total Credits: 2 including 2 CE Credit

Average Rating:
   4.7
Category:
AIAM Training |  Professional Development |  Professional Development - Agency Management
Faculty:
Jeff Odom
Duration:
2 hrs
License:
Access for 30 day(s) after program date.

Dates

Price



Description

The first of two parts, this two-hour webcast explores why service matters most and why it is never enough. The class analyzes the different types of buyers and what customers want. Quick service and personal attention are key, and class discussion focuses on specific issues. (While a part of the AIAM designation course work, any agency staff member may attend this two-hour webcast.) 

Course Materials

Faculty

Jeff Odom Related seminars and products: 22

Education Instructor & Insurance Analyst

Florida Association of Insurance Agents


Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.


Dates

Mon, Nov 16, 2020 - 08:00am to 09:49am CST
Mon, Dec 21, 2020 - 08:00am to 09:49am CST
Tue, Jan 26, 2021 - 10:00am to 11:49am CST
Tue, Feb 23, 2021 - 10:00am to 11:49am CST
Tue, Mar 23, 2021 - 10:00am to 11:49am CDT
Tue, Apr 27, 2021 - 10:00am to 11:49am CDT
Tue, May 25, 2021 - 10:00am to 11:49am CDT
Tue, Jun 22, 2021 - 10:00am to 11:49am CDT
Tue, Jul 27, 2021 - 10:00am to 11:49am CDT
Tue, Aug 24, 2021 - 10:00am to 11:49am CDT
Tue, Sep 28, 2021 - 10:00am to 11:49am CDT
Tue, Oct 26, 2021 - 10:00am to 11:49am CDT
Tue, Nov 23, 2021 - 10:00am to 11:49am CST
Tue, Dec 28, 2021 - 10:00am to 11:49am CST

State Specific Details

State Approval Information Details

This course is approved in NJ - Course#88895942

KS - This course is approved for 2 hrs CE - Course # 989093 Gen-2 - Note -  KAIA will file your earned CE electronically within 10 business day after course completions

 


Reviews

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Overall:      4.7

Total Reviews: 41

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