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Negotiating Conflicts
Length: 1 hr
In this 1.5 hour webcast, students learn how to negotiate well with clients and co-workers. You can prevent conflict before it starts, work well with others every day, and understand both sides of the story. Developing negotiations skills is vital to the success of contemporary property-casualty insurance agencies. (While a part of the AIAM designation course work, any agency staff member may attend and will benefit from this webcast.)
Jeff Odom, Education Instructor & Insurance Analyst, Florida Association of Insurance Agents
Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.
